About Us

The Crossley Difference

• Free carwashes for life
• #1 Maintenance Facility
• State of the art Service department
• State of the art Quick lane express oil changes
• Master certified service technicians
• Complimentary service loaner for overnight service
• Complimentary shuttle service
• Free membership to Gary Crossley Ford Customer loyalty rewards program
• Full service paint and body shop

Gary Crossley Ford is Blue Oval Certified.
Blue Oval Certified is all about one thing: Customer Service. It's about doing whatever it takes to make your experience a pleasant one, whether you're coming in to buy or lease a new car or Certified Pre-Owned vehicle, or just need to get parts or service. A dealership that achieves Blue Oval Certification must commit to our highest standards of customer satisfaction. That's why becoming Blue Oval Certified isn't a given, it's something a dealership has to earn. Dealership employees are proud to be essential members of Team Blue Oval. Each and every employee of a Blue Oval Certified Dealership contributes something unique to the success of the entire dealership and has opportunities to win service awards and earn recognition.

Description:

• Ford Blue Oval Certified is the most comprehensive customer satisfaction program in the industry.
• Blue Oval Certification helps ensure customers receive a best-in-class retail experience at Ford dealerships.
• Ford Blue Oval Certified dealers must meet a stringent set of customer satisfaction criteria including a Voice of the Customer (VOC) Index as well as other sales, service, concern resolution and technology requirements.
• The program directly benefits Ford customers by measuring, showcasing and rewarding dealers, and their employees, who achieve a high standard of customer satisfaction.

Program Rationale:

• Research indicates that most car industry sales and service customers experience anxiety or stress over the dealership experience - before they even arrive at the door.
• The Ford Blue Oval Certified program aims to alleviate any customer anxiety by communicating with them about what to expect at a Blue Oval Certified dealership, then delivering a best-in-class automotive product and service experience.